Salesforce Administrator Training @ ANJANA INFOTECH

Salesforce is the world's #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere ,so you can keep your customers happy everywhere. Salesforce is the world's #1 customer relationship management (CRM) platform.

Syllabus

Organizational Setup

•  Salesforce Platform Basics 
•  User Authentication
•  Prepare Your Salesforce Org for Users

User Setup

• User Management
•  Customize an Org to Support a New Business Unit

Security and Access

• Data Security
• Identity Basics

Standard and Custom Objects

•  Data Modelling
•  Lightning Experience Customization
•  Customize a Salesforce Object

Sales and Marketing Applications

•  Accounts & Contacts for Lightning Experience
•  Leads & Opportunities for Lightning Experience
•  Products, Quotes, & Contracts
•  Campaign Basics
•  Customize a Sales Path for Your Team

Service and Support Applications

• Service Cloud for Lightning Experience
• Service Cloud Efficiency
• Knowledge Basics for Lightning Experience
• Build a Community with Knowledge and Chat

Data Management

•  Data Management
•  Duplicate Management
•  Import and Export with Data Management Tools

Analytics - Reports and Dashboards

• Reports & Dashboards for Lightning Experience
• Create Reports and Dashboards for Sales and Marketing Managers

Workflow / Process Automation

•  Lightning Flow
•  Build a Discount Approval Process
•  Quick Start: Process Builder

Desktop and Mobile Administration

• Branded Mobile Apps with Mobile Publisher
• Lightning App Builder

AppExchange

• AppExchange Basics